Update on my Dynon system issues....
Posted: Wed Jan 06, 2010 8:40 am
For those that were following these threads:
http://www.vansairforce.com/community/s ... hp?t=51615
http://www.vansairforce.com/community/s ... hp?t=51396
Here is an update on where I am at with the issues experienced with my brand new Dynon D100/D120/HS34/AP74 system.
Once I had done all of the troubleshooting that I could do, I contacted Dynon support and received assistance from Mike. After trying a few things Mike decided that this was not a setup or end user issue and he promptly issued an RMA and decided that since this system was new out of the box that Dynon would pickup the freight back to them.
So I boxed the entire system up and sent it out there.
On the way out there, Robert Hamilton, Sales and Marketing Manager of Dynon picked up my case and took ownership of ensuring that my system was diagnosed and ran thru their process as quickly as possible.
I received many emails from Robert along the way and he was updating me at every step. I even received emails from him all thru the Holidays.
Turns out that Dynon's techs were able to recreate my issue and then set out to finding the root cause. The RS485 transceiver chips were changed out and the system was ran thru a battery of test and the issue was not resolved.
At this point Robert made the call to replace my D100 (the unit causing the issue) with a brand new unit.
Dynon ran the replacement along with the rest of the system back thru the battery of test including some aggressive temperature functional test that are way more extreme than normal systems are subjected to. Apparently the issue was solved as Robert stated that the system performed as expected.
Robert ensured that my system was NDA'ed back to me and he emailed with tracking numbers on Monday. Yesterday I received the units and will reinstall them in the aircraft this Thursday.
The point of the book listed above is to show what good customer service is worth. Robert went above and beyond to ensure that I was taken care of with my issue.
I will report how the system performs in the aircraft. I do not expect to see any cold boot or firmware update issues after all this testing.
Thanks Dynon, Robert and Mike for all your help in getting my system fixed and turned around so quick right in the middle of the Holidays and your new launch of the Skyview system!
http://www.vansairforce.com/community/s ... hp?t=51615
http://www.vansairforce.com/community/s ... hp?t=51396
Here is an update on where I am at with the issues experienced with my brand new Dynon D100/D120/HS34/AP74 system.
Once I had done all of the troubleshooting that I could do, I contacted Dynon support and received assistance from Mike. After trying a few things Mike decided that this was not a setup or end user issue and he promptly issued an RMA and decided that since this system was new out of the box that Dynon would pickup the freight back to them.
So I boxed the entire system up and sent it out there.
On the way out there, Robert Hamilton, Sales and Marketing Manager of Dynon picked up my case and took ownership of ensuring that my system was diagnosed and ran thru their process as quickly as possible.
I received many emails from Robert along the way and he was updating me at every step. I even received emails from him all thru the Holidays.
Turns out that Dynon's techs were able to recreate my issue and then set out to finding the root cause. The RS485 transceiver chips were changed out and the system was ran thru a battery of test and the issue was not resolved.
At this point Robert made the call to replace my D100 (the unit causing the issue) with a brand new unit.
Dynon ran the replacement along with the rest of the system back thru the battery of test including some aggressive temperature functional test that are way more extreme than normal systems are subjected to. Apparently the issue was solved as Robert stated that the system performed as expected.
Robert ensured that my system was NDA'ed back to me and he emailed with tracking numbers on Monday. Yesterday I received the units and will reinstall them in the aircraft this Thursday.
The point of the book listed above is to show what good customer service is worth. Robert went above and beyond to ensure that I was taken care of with my issue.
I will report how the system performs in the aircraft. I do not expect to see any cold boot or firmware update issues after all this testing.
Thanks Dynon, Robert and Mike for all your help in getting my system fixed and turned around so quick right in the middle of the Holidays and your new launch of the Skyview system!
